We have the Enterprise plan, In Admin>Billing I see the following information about answer bot: Answer Bot / Add-on / 50 resolutions per month. If not, what integration shall I use, what app from your marketplace can do this? Can maybe Twilio be a good option?ģ. I would like to provide this chatbot in the app I created and create a ticket based on the information logged in from the app/ particular app screen when users are connected to the agent through the chatbot. Nabia asked a question that remained unanswered. It is very inconvenient not having the power of decision on how your flow ever ends (unless you choose to connect to an agent option of the flow).Ģ. I need to be able to close some of my flows with a start over option only - they are purely informational flows, I do not want customers to be able to contact me via chat at the end of these flows. Can I remove the option TALK TO A HUMAN ? - I do not want this option to EVER APPEAR unless I choose so. If you'd like to dig deeper into a use case for Enterprise, I'd be happy to connect with you to discuss in detail!ġ. In the current state, it seems the current flow builder isn't able to be used in a multilingual support environment. The other issue becomes when we attempt to transfer to a human, we need to be able to pass some kind of language identifier so we make sure the correct group of agents that speak that language are online. Sometimes features or common issues are regional. We also provide chat services in different languages for these products and really need to be able to author Flows that will allow us to serve these different customers.įor example, I'd love to have our Answerbot for our Retail product provide different options to English users than we would perhaps display to French or Dutch users of the product. We rely heavily on Articles and their translations. We have several products that span multiple regions and languages, we currently have one brand per product and leverage Guide Enterprise to host our self-serve content. Hi for replying! I would like different language flows for the same brand because Brands are tied to Guides and Guides support content in multiple languages. Click the Preview tab in the Configuration panel to view.
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